Privacy Policy

Privacy Policy for The Mac Space LLC Customer Relationship Portal

Effective Date: January 28th 2025

Introduction

At The Mac Space LLC, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online Customer Relationship Portal for repairs and device management (the "Portal"). By using the Portal, you agree to the terms of this Privacy Policy.

Information We Collect

  1. Personal Information:

    • Name, email address, phone number, and physical address.

    • Account login details, such as username and password.

    • Payment information, if applicable.

  2. Device Information:

    • Device type, model, serial number, and repair history.

  3. Usage Information:

    • IP address, browser type, operating system, and interaction with the Portal.

  4. Communication Information:

    • Support requests, inquiries, and feedback submitted through the Portal.

How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To process repair requests, provide updates, and manage device services.

  • Account Management: To create, maintain, and secure your user account.

  • Customer Support: To respond to your inquiries and provide technical support.

  • Communication: To send important notices, updates, and promotional offers (if consented).

  • Improvement: To analyze Portal usage and enhance user experience.

  • Legal Compliance: To comply with legal and regulatory requirements.

How We Share Your Information

We do not sell your personal information to any third parties. Your data remains strictly within The Mac Space LLC and is used only for the purposes outlined in this Privacy Policy. We may share your information with:

  • Service Providers: Third-party vendors who assist in repair services, payment processing, and customer support.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We may share your information with:

  • Service Providers: Third-party vendors who assist in repair services, payment processing, and customer support.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

Your Choices and Rights

  • Access and Correction: You may access and update your personal information through the Portal.

  • Deletion: You may request the deletion of your account and associated information.

  • Opt-Out: You can opt-out of promotional communications at any time.

Cookies and Tracking Technologies

The Portal may use cookies and similar technologies to enhance user experience and collect usage data. You can control cookie preferences through your browser settings.

Third-Party Links

The Portal may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Children’s Privacy

The Portal is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Portal or sending an email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Mac Space LLC
info@themacspace.com
470-355-0477
2200 Roswell Rd. Suite 130, Marietta, Georgia 30062

Thank you for trusting The Mac Space LLC with your personal information.