Terms & Conditions

Terms and Conditions for The Mac Space LLC Customer Relationship Portal

Effective Date: January 28th 2025

Introduction

Welcome to The Mac Space LLC Customer Relationship Portal (the "Portal"). These Terms and Conditions ("Terms") govern your access to and use of the Portal, which allows you to comment, discuss, request repairs, track the status of device repairs, and manage purchase orders. By accessing or using the Portal, you agree to be bound by these Terms.

1. Eligibility

To use the Portal, you must be at least 18 years old or have parental/guardian consent if you are under 18. By accessing the Portal, you represent and warrant that you meet these eligibility requirements.

2. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate, current, and complete information when creating an account.

  • You are responsible for all activities that occur under your account.

  • Notify us immediately if you suspect unauthorized access to your account.

3. Acceptable Use

By using the Portal, you agree to:

  • Use the Portal only for its intended purpose, such as requesting repairs, tracking repair statuses, and managing purchase orders.

  • Provide accurate and truthful information when submitting requests.

  • Refrain from posting offensive, defamatory, or illegal content.

  • Avoid uploading any harmful software, viruses, or malware.

  • Comply with all applicable laws and regulations.

4. Device Repair Requests

  • Repair estimates and timelines provided through the Portal are approximate and subject to change.

  • The Mac Space LLC is not responsible for data loss on devices submitted for repair. Customers are encouraged to back up their data.

  • Repair services are subject to availability of parts and resources.

5. Communication

  • By using the Portal, you consent to receive communications from us regarding your repair requests, device status updates, and purchase orders.

  • You may opt-out of non-essential communications at any time.

6. Privacy

Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and protect your information.

7. Intellectual Property

  • All content, design, and features of the Portal are the intellectual property of The Mac Space LLC.

  • You are granted a limited, non-exclusive, non-transferable license to use the Portal for personal and non-commercial purposes.

8. Limitation of Liability

To the fullest extent permitted by law, The Mac Space LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Portal.

9. Disclaimer of Warranties

The Portal is provided "as is" and "as available" without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

10. Termination

  • We reserve the right to suspend or terminate your access to the Portal at our discretion without notice.

  • You may discontinue use of the Portal at any time by deleting your account.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by posting a notice on the Portal or sending an email.

12. Governing Law

These Terms are governed by the laws of the State of Georgia without regard to conflict of law principles.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Mac Space LLC
info@themacspace.com
470-355-0477
2200 Roswell Rd. Suite 130, Marietta, Georgia 30062

Thank you for using The Mac Space LLC Customer Relationship Portal.

Privacy Policy for The Mac Space LLC Customer Relationship Portal

Effective Date: January 28th 2025

Introduction

At The Mac Space LLC, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online Customer Relationship Portal for repairs and device management (the "Portal"). By using the Portal, you agree to the terms of this Privacy Policy.

Information We Collect

  1. Personal Information:

    • Name, email address, phone number, and physical address.

    • Account login details, such as username and password.

    • Payment information, if applicable.

  2. Device Information:

    • Device type, model, serial number, and repair history.

  3. Usage Information:

    • IP address, browser type, operating system, and interaction with the Portal.

  4. Communication Information:

    • Support requests, inquiries, and feedback submitted through the Portal.

How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To process repair requests, provide updates, and manage device services.

  • Account Management: To create, maintain, and secure your user account.

  • Customer Support: To respond to your inquiries and provide technical support.

  • Communication: To send important notices, updates, and promotional offers (if consented).

  • Improvement: To analyze Portal usage and enhance user experience.

  • Legal Compliance: To comply with legal and regulatory requirements.

How We Share Your Information

We do not sell your personal information to any third parties. Your data remains strictly within The Mac Space LLC and is used only for the purposes outlined in this Privacy Policy. We may share your information with:

  • Service Providers: Third-party vendors who assist in repair services, payment processing, and customer support.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We may share your information with:

  • Service Providers: Third-party vendors who assist in repair services, payment processing, and customer support.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

Your Choices and Rights

  • Access and Correction: You may access and update your personal information through the Portal.

  • Deletion: You may request the deletion of your account and associated information.

  • Opt-Out: You can opt-out of promotional communications at any time.

Cookies and Tracking Technologies

The Portal may use cookies and similar technologies to enhance user experience and collect usage data. You can control cookie preferences through your browser settings.

Third-Party Links

The Portal may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Children’s Privacy

The Portal is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Portal or sending an email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Mac Space LLC
info@themacspace.com
470-355-0477
2200 Roswell Rd. Suite 130, Marietta, Georgia 30062

Thank you for trusting The Mac Space LLC with your personal information.